FAQ

 

Finiko Life is a service for paying your current fixed costs.

• Food purchases - once a month
• Education payment - every six months
• Payment for treatment - once a year
• Transportation costs - every day
• Clothing and gifts - every month
• Entertainment - every week.

On thefiniko.com platform you can create your own InBox by selecting categories.

 

 

Videos on Finiko products.

Dear partners and users!
On our Youtube channel you can find English dubbed videos and videos with Chinese subtitles.

Chinese: youtube.com/playlist?list=PLsBFRjoNtvNucX3vf3R7mVpcomZsUO47B

English: youtube.com/playlist?list=PLJl6jOv1RkdI7bRIhcMK4iAA1EyhRCV-x

Also, subscribe to:

Instagram: instagram.com/finikocom
Telegram: t.me/finikocom

 

 

 

I HAVE LEFT AN APPLICATION FOR WITHDRAWAL OF CFR, THE STATUS OF THE APPLICATION IS "COMPLETED", BUT THE FUNDS WERE NOT CREDITED TO THE BITCOIN WALLET. 

WHEN WILL THE FUNDS BE CREDITED?

Instructions for working with the tech support.
Application status "Completed" - how long to wait for funds?

If funds have not been credited within 24 hours after the withdrawal of funds from the finiko com personal account, you need to provide the following data:

• Your ID
• The wallet, to which the withdrawal was made
• Date of the withdrawal request
• Screenshot from the "Withdrawal requests" section (full screenshot of the screen, which shows the address, date and time)

 

 

 Important information on fees!

• Exchange request once a calendar day – 0-24 hours (fee is 10%)

• Exchange request once a week – 24 hours - 7 days (168 hours – fee is 5%)

• Exchange request starting from the 8th calendar day and onwards (more than 169 hours – fee is 3%)

• The countdown starts from the moment of the last exchange request

• The first CFR – BTC exchange is subject to a commission of 3%

 

In the "My debts" section you can calculate the cost of debt closure through the ZK35 program.

In order to calculate the amount of closing debt, please fill out the form:

• Select one kind of debt that you want to close:
Mortgage
Auto loan
Consumer credit
Trade credit
Receipt
Another kind of debt

• Unpaid principal balance, R - write in your details
The monthly payment, R
Date of monthly payments

• Answer the question: You have a delay in payments?
• Answer the question: Do you have any other loans?
• Next, click the “Calculate” button

After that, you will receive detailed plan for closing your debt with a detailed calculation.

Go to the platform and calculate your debt, which you can close in 10 months with the help of Finiko.

 

Right now, thefiniko.com platform has a section in the side menu where Index 2 is available for purchase.

1 CTI2 — 1.000 CFR

• You will be able to receive interest in 72 working hours after the purchase.

• Interest is accrued for each business day and is credited the next day until 23:59 Moscow time.

• Interest is credited in CFR and FNK. Estimated profitability per month:
CFR ~ 10%
FNK ~ 2%

• FNK is calculated from the exchange rate of the FNK-USDT pair.
If the rate is 1 FNK = 1 USDT, then 1 CTI2 ~ 20 FNK per month.
If the rate is 1 FNK = 10 USDT, then 1 CTI2 ~ 1 FNK per month.

 

A recommendation from Finiko technical support.

 
Dear users!
Clear the cache in any unclear situation.

Clearing the cache will fix error of something not correctly displaying on the platform in 70% of situations.

You can find how to clear the cache in Yandex or Google search engines.

 

 

To cancel the withdrawal, you need to provide the following data to the tech support:

• A photograph with a passport in hand and a piece of paper on which is written:
• Your ID
• The current date
• The current time
• The city you are in now

If contracts for AT35 and KV35 programs are canceled, the contract value minus 1% and 165 CFR for office and annual services will be returned to your personal account.

If you cancel the ZK35 agreement, the contract value minus 1% and 165 CFR for office and annual services will be returned to your personal account, and if monthly payments have already been made, this sum will be deducted from a one-time payment (35%).

If you cancel contracts for the FINIKO LIFE and FINIKO PRODUCT programs, the contract value minus 1% for office services will be returned to your personal account.

 

 

Technical support service at thefiniko.com platform.

Please be aware that support service respond to your requests only at thefiniko.com platform.
Attention! We never ask for your personal account's password or for passwords from the third party wallets. So please be aware of suspicious chats in Telegram or other messengers.
⠀
To contact the support service you need to log in to thefiniko.com. After that in the bottom right hand corner the following text will appear: "Contact us, we are online!"
⠀
In the appeared window you need to write in:
⠀
• Your ID
• Description of your question
The more detailed description is, the more chances there are to receive a response as fast as possible.

Thank you and be safe!

 

I DEPOSITED TO MY PERSONAL ACCOUNT. 

WHY ARE THE FUNDS NOT CREDITED TO MY WALLET?

If your request for the tech support is related to the fact that, when replenishing your personal account, the funds were not credited within 24 hours, and the transaction was confirmed on the blockchain.com/ru/explorer website, you need to provide the following data to the tech support chat:

• Write the user ID, whose personal account was replenished, in the chat
• The amount of CFR used to replenish the personal account
• Bitcoin wallet address to which funds were sent
• Screenshot of the payment window from thefiniko.com with the address, date and time.

 

 

Finiko mobile app is:
⠀
• Fast QR code receipt scanner
• Instant and convenient access to your personal account, with which you can place a request for withdrawal of funds
• Calculators for AT35 - car for 35% of the cost and KV35 - real estate for 35% of the cost programs
• Company's and cryptocurrency news
• Quick settings
⠀
Turn on push-notifications to not miss on important events and be notified about dividends payouts.

Finiko mobile app is available on IOS and Android.

 

The dreams that are most easily realized are those that are not doubted.

What do you have no doubt about and what have you been dreaming about for a long time?
Education for children abroad or expensive foreign language courses are no longer available to you.

On the platform thefiniko.com there is a section Finiko.Life, where you can calculate your need and start saving on household expenses.

What questions do you have on this topic? We are waiting for your feedback!

 

HOW TO DELETE MY ACCOUNT? I HAVE CHANGED PASSPORT, HOW DO I WRITE IN NEW DATA?

If you have the same questions, you need to provide to the tech support the following data:

• A photograph with a passport in hand and a piece of paper on which is written:
• Your ID
• The current date
• The current time
• The city you are in now
• Phone number that must be binded to your personal account.

If the question is related to deleting your verified account, you need to provide the following data:

• A photograph with a passport in hand and a piece of paper on which is written:
• Your ID
• The current date
• The current time
• The city you are in now
• Phone number that must be binded to your personal account.

In a chat in text format, repeat your ID and the reason for your account deletion.

Note: If the account has funds, they will be lost when the account is deleted.

If the account is not verified:

Write in the chat email and phone number that are linked to your personal account.